Frequently Asked
Questions
What is the delivery time across Pakistan?
We offer premium express shipping. Lahore orders arrive in 1-2 business days, while other cities take 3-5 business days via TCS or Leopards with real-time tracking.
How much does shipping cost?
Enjoy Free Shipping on all orders above PKR 4,000. For orders below this threshold, a flat fee, according to city, applies to our exclusive collections.
Do you ship internationally?
Currently, we focus on serving our customers within Pakistan. However, for special international requests, please contact our WhatsApp Concierge to discuss shipping possibilities and rates.
What categories of jewellery are available?
Does your jewelry tarnish or change color?
As our pieces are hand-crafted with premium artificial materials, they are designed to emulate the brilliance of real gold. We use a high-grade 24k Gold Plating (2-3 microns), which is significantly thicker than standard fashion jewelry.
With proper care, the luster typically lasts for 6-12 months. To preserve the shine, we recommend keeping your jewelry away from moisture, perfumes, and chemicals, and storing it in our signature airtight pouch.
Our stones are premium American Diamonds (AD) and AAA Cubic Zirconia, hand-set to ensure long-lasting sparkle.
Is your jewelry safe for sensitive skin?
Yes. All Avalon J pieces are 100% Nickel-free and Lead-free. We utilize hypoallergenic base metals to ensure a safe, luxury experience.
Can I request a custom design?
We curate our collections to maintain high-end standards. While we don't offer full customization, we can help you find similar styles through our Personal Stylist service on WhatsApp.
How do I place an order on Avalon J?
Ordering is effortless. You have two premium options:
- WhatsApp Concierge: Send item code for instant confirmation.
- Website Checkout: Complete the form and we'll confirm via WhatsApp.
Do you accept cash on delivery (COD)?
Yes, we offer Cash on Delivery (COD) services nationwide for your convenience and trust.
Are the prices on the website final?
Prices may vary based on demand and material costs. Final price is confirmed via WhatsApp Concierge before dispatch.
Can I track my order?
Once dispatched, we share a tracking ID via WhatsApp or SMS. You can monitor your shipment's journey on the TCS or Leopards website.
What is your return and exchange policy?
We offer a 7-day easy exchange. Items must be unworn and in original packaging. If an item arrives damaged, a replacement is provided if reported within 24 hours.
What if I receive the wrong item?
In the rare event of a mix-up, notify us within 24 hours. We will arrange a priority exchange at no extra cost to you.
How do I care for my jewelry?
- Avoid water: Remove before swimming or showering.
- Apply beauty products first: Let perfumes dry before wearing jewelry.
- Storage: Keep in the provided airtight pouch.
Does the jewelry come in a gift box?
Every Avalon J piece arrives in our signature premium packaging. For special occasions, you can request additional gift wrap during WhatsApp confirmation.
Do you offer wholesale prices?
Yes. We offer curated wholesale packages for boutiques. Connect via WhatsApp for bulk catalogs.
Still Seeking Answers?
Direct access to our concierge team